How can I provide debug information with a support request?

For customers with a professional support contract, a support request can be sent to the Normation support team on their web interface.

Before sending a support request, it is strongly recommended to run the "rudder-support-info" script, using the link provided in the support web interface, that will give hints about all Rudder components status and behaviour, and speed up the time necessary for the support team to pinpoint the problem.

This script must be run as root, like this:

root@rudder-agent:~# ./rudder-support-info 
Running all agent scenarios...

cfengine component:

cf-promises on localhost ran successfully............................. OK
CFEngine keys present and usable...................................... OK
Connection to server on port 80 successful............................ OK
Connection to server on port 443 successful........................... OK
Connection to server on port 514 successful........................... OK
Connection to server on port 5309 successful.......................... OK

rudder component:

Downloading server uuid using http succeeded.......................... OK
Downloading server uuid using https failed............................ WARNING
There are unsent inventories.......................................... ERROR

Success: 7
Failure: 1
Skipped: 1

Debug information is available in /tmp/support-info-*.tar.gz

You can then attach the generated /tmp/support-info-*.tar.gz file to your request!